Returns & Exchange Agent
Handles returns end-to-end — diagnoses fit/quality issues, recommends exchanges, and saves the sale where possible.
ServiceConversionLogistics Live demo available
Returns & Exchange Agent
Polished agent demo — preview
Agent running
Agent thinking
- 1Reading inputs and pulling relevant context across systems…
- 2Building a plan: 4 steps, 2 tools, 1 human approval gate.
- 3Executing steps with progress streaming back to the user.
- 4Decision made. Drafting summary and queuing for review.
The problem
Returns are 20%+ in fashion. Most flow straight to refund — but with the right conversation, half can be saved as exchanges.
What the agent does
- Interviews the customer about why the item didn't work
- Recommends a swap (size, color, related product) before defaulting to refund
- Issues the label, books pickup, and updates inventory across channels
Business value
Converts 40% of attempted returns into exchanges and shortens resolution from 4 days to minutes.
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