Clinical Intake & Triage Agent
A 24/7 virtual front-desk agent that intakes symptoms, scores urgency, and routes patients to the right care setting.
EHRVoiceComplianceHIPAA Live demo available
Clinical Intake & Triage Agent
nora.citymedical.com · Patient: Sarah Chen
Agent running
Voice + chat triage · ESI protocol · EHR-aware
The problem
Front-desk and nurse triage lines are overwhelmed. After-hours calls go to voicemail; in-hours calls add 12+ minutes per patient and still produce inconsistent routing decisions.
What the agent does
- Conducts a structured symptom interview using validated triage protocols (ESI, Manchester)
- Pulls patient history from the EHR (allergies, meds, recent visits) before recommending
- Books the slot directly in Epic/Cerner or escalates to a human nurse with a full summary
Business value
Cuts triage handle time by 60%, captures 100% of after-hours demand, and produces an auditable triage record for every patient.
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