Patient Billing Concierge
Explains medical bills in plain language, negotiates payment plans, and processes payments.
RCMVoicePayments
Patient Billing Concierge
Polished agent demo — preview
Agent running
Agent thinking
- 1Reading inputs and pulling relevant context across systems…
- 2Building a plan: 4 steps, 2 tools, 1 human approval gate.
- 3Executing steps with progress streaming back to the user.
- 4Decision made. Drafting summary and queuing for review.
This demo is a polished preview. Book a build to see the production version.
The problem
Medical bills are the #1 source of patient complaints. Billing-office wait times exceed 30 minutes; collection rates are below 50%.
What the agent does
- Parses EOBs and itemized statements into patient-friendly explanations
- Negotiates payment plans within policy and processes payment securely
- Routes financial-assistance candidates to the right program
Business value
Improves collection rates by 28% and cuts billing-office call volume by 70%.
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