Dispute Resolution Agent
Takes a customer chargeback claim, gathers evidence, and decides — without a human handoff.
ChatMulti-stepDecisioning Live demo available
Dispute Resolution Agent
Polished agent demo — preview
Agent running
Agent thinking
- 1Reading inputs and pulling relevant context across systems…
- 2Building a plan: 4 steps, 2 tools, 1 human approval gate.
- 3Executing steps with progress streaming back to the user.
- 4Decision made. Drafting summary and queuing for review.
The problem
Disputes are a high-touch, money-losing workflow. Banks routinely write off small disputes because investigation costs exceed the loss.
What the agent does
- Interviews the customer in chat to clarify the claim
- Pulls transaction details, merchant data, and similar past cases
- Renders a provisional credit decision with reasoning and a notice to the network
Business value
Resolves 65% of disputes without human review and cuts average resolution time from 14 days to under 2.
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