Agent Copilot
Real-time copilot in the agent console — surfacing answers, drafting responses, and executing system actions.
Real-timeCopilot Live demo available
Agent Copilot
Polished agent demo — preview
Agent running
Agent thinking
- 1Reading inputs and pulling relevant context across systems…
- 2Building a plan: 4 steps, 2 tools, 1 human approval gate.
- 3Executing steps with progress streaming back to the user.
- 4Decision made. Drafting summary and queuing for review.
The problem
Even skilled reps juggle 10 tools. Onboarding takes 4-6 weeks; quality dips after week 3 of any shift.
What the agent does
- Listens to the conversation and surfaces the right KB and customer context
- Drafts response suggestions the rep can accept, edit, or override
- Executes system actions (issue refund, cancel order) with rep approval
Business value
Cuts AHT by 25%, lifts CSAT 11 points, and reduces new-rep ramp time from 6 weeks to 10 days.
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