Support Email Triage Agent
Reads incoming support email, identifies intent, gathers context, and either resolves or routes — all before a human opens the queue.
EmailTriageResolution Live demo available
Support Email Triage Agent
inbox: support@stylecraft.com · agent: Aria
Agent running
marlene@—
Where is my order #38422
Hi, I ordered 5 days ago and...
k.tang@—
Wrong size — exchange?
I love the jacket but ordered medium and it's...
noah_ja@—
Refund on duplicate charge
I see two charges of $189 on my statement...
team@bigcorp
Bulk order quote — 200 units
We'd like to place a bulk order for our team...
rachel.l@—
Item arrived damaged
Box was crushed and the corner of the table is...
The problem
Support queues are noisy. Half of email volume is repetitive; reps spend their first 4 minutes per ticket gathering context.
What the agent does
- Classifies the email, extracts order/account info, and pulls system context
- Resolves common cases (refund, address change, status) end-to-end
- Hands routable tickets to a human with a summary and recommended response
Business value
Auto-resolves 45% of email volume and cuts agent handle time on the rest by 60%.
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