Voice Deflection & IVR Replacement
Replaces the IVR with a real conversation that solves the call without transferring 80% of the time.
VoiceIVRDeflection Live demo available
Voice Deflection & IVR Replacement
Polished agent demo — preview
Agent running
Agent thinking
- 1Reading inputs and pulling relevant context across systems…
- 2Building a plan: 4 steps, 2 tools, 1 human approval gate.
- 3Executing steps with progress streaming back to the user.
- 4Decision made. Drafting summary and queuing for review.
The problem
IVRs are universally hated. Even with great prompts, 70% of callers press 0 to reach a human.
What the agent does
- Greets in natural language, asks one open question, and routes intelligently
- Authenticates and resolves account, billing, and status questions
- Escalates with a full context summary and warm handoff when needed
Business value
Cuts AHT by 40% and reduces call volume to live agents by 55% while raising CSAT.
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