Customer Support
Agents that resolve, not just deflect
The next wave of support agents actually do the work — issuing refunds, updating orders, and escalating with full context.
Try the live demos
Support Email Triage Agent
Reads incoming support email, identifies intent, gathers context, and either resolves or routes — all before a human opens the queue.
Voice Deflection & IVR Replacement
Replaces the IVR with a real conversation that solves the call without transferring 80% of the time.
Agent Copilot
Real-time copilot in the agent console — surfacing answers, drafting responses, and executing system actions.
More use cases in Customer Support
Social Support Agent
Monitors social channels, prioritizes real complaints from noise, and responds publicly + privately.
Proactive Issue Outreach Agent
Detects emerging product issues from support signals and proactively reaches affected customers with a fix.
Billing Dispute Resolution Agent
Investigates billing disputes, reviews account history, and resolves within authorized policy.
QA & Coaching Agent
Reviews 100% of support interactions, scores them, and delivers personalized coaching to each rep.
Knowledge Curation Agent
Watches what reps are looking for, what's missing, and what's outdated — drafting new and updated KB content continuously.
CSAT Recovery Agent
Detects bad-CSAT interactions, reaches back out to the customer with a make-good, and closes the loop.
Warranty & Claims Agent
Diagnoses the issue, checks warranty eligibility, and ships the replacement — without a human in the loop.
Multilingual Support Agent
Provides native-quality support in 50+ languages without staffing each one.
B2B Customer Health Agent
Maintains a live, accurate health score per account by reading product usage, support history, and CSM notes.