Billing Dispute Resolution Agent
Investigates billing disputes, reviews account history, and resolves within authorized policy.
BillingDecisioning
Billing Dispute Resolution Agent
Polished agent demo — preview
Agent running
Agent thinking
- 1Reading inputs and pulling relevant context across systems…
- 2Building a plan: 4 steps, 2 tools, 1 human approval gate.
- 3Executing steps with progress streaming back to the user.
- 4Decision made. Drafting summary and queuing for review.
This demo is a polished preview. Book a build to see the production version.
The problem
Billing disputes are the highest-CSAT-risk contacts. They get bounced between teams and resolved with one-size-fits-all comps.
What the agent does
- Pulls invoices, usage, contract terms, and prior comms
- Determines what's correct, what's owed, and what comp is warranted
- Adjusts the invoice and explains in plain language
Business value
Resolves 70% of disputes on first contact and lifts post-dispute retention.
More in Customer Support
Customer Support Live demo
Support Email Triage Agent
Reads incoming support email, identifies intent, gathers context, and either resolves or routes — all before a human opens the queue.
EmailTriageResolution
→Customer Support Live demo
Voice Deflection & IVR Replacement
Replaces the IVR with a real conversation that solves the call without transferring 80% of the time.
VoiceIVRDeflection
→Customer Support Live demo
Agent Copilot
Real-time copilot in the agent console — surfacing answers, drafting responses, and executing system actions.
Real-timeCopilot
→