CSAT Recovery Agent
Detects bad-CSAT interactions, reaches back out to the customer with a make-good, and closes the loop.
RetentionOutreach
CSAT Recovery Agent
Polished agent demo — preview
Agent running
Agent thinking
- 1Reading inputs and pulling relevant context across systems…
- 2Building a plan: 4 steps, 2 tools, 1 human approval gate.
- 3Executing steps with progress streaming back to the user.
- 4Decision made. Drafting summary and queuing for review.
This demo is a polished preview. Book a build to see the production version.
The problem
Negative CSATs land in a dashboard; nobody calls back. The customer just stops being a customer.
What the agent does
- Reads bad-CSAT context (the convo, the issue, the customer value)
- Authors a personalized recovery outreach with a make-good
- Tracks reply and adjusts strategy until resolved or formally closed
Business value
Recovers 40% of detractor customers and lifts NPS by 7 points in pilot cohorts.
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