Knowledge Curation Agent
Watches what reps are looking for, what's missing, and what's outdated — drafting new and updated KB content continuously.
KnowledgeRAG
Knowledge Curation Agent
Polished agent demo — preview
Agent running
Agent thinking
- 1Reading inputs and pulling relevant context across systems…
- 2Building a plan: 4 steps, 2 tools, 1 human approval gate.
- 3Executing steps with progress streaming back to the user.
- 4Decision made. Drafting summary and queuing for review.
This demo is a polished preview. Book a build to see the production version.
The problem
KB hygiene is an afterthought. Articles go stale; new use cases never get documented; reps Google instead of using the KB.
What the agent does
- Detects KB gaps from search queries and rep behavior
- Drafts new articles from resolved tickets with rep confirmation
- Flags stale articles and proposes updates
Business value
Triples KB coverage and lifts self-service deflection by 18%.
More in Customer Support
Customer Support Live demo
Support Email Triage Agent
Reads incoming support email, identifies intent, gathers context, and either resolves or routes — all before a human opens the queue.
EmailTriageResolution
→Customer Support Live demo
Voice Deflection & IVR Replacement
Replaces the IVR with a real conversation that solves the call without transferring 80% of the time.
VoiceIVRDeflection
→Customer Support Live demo
Agent Copilot
Real-time copilot in the agent console — surfacing answers, drafting responses, and executing system actions.
Real-timeCopilot
→