Proactive Issue Outreach Agent
Detects emerging product issues from support signals and proactively reaches affected customers with a fix.
ProactiveAnalytics
Proactive Issue Outreach Agent
Polished agent demo — preview
Agent running
Agent thinking
- 1Reading inputs and pulling relevant context across systems…
- 2Building a plan: 4 steps, 2 tools, 1 human approval gate.
- 3Executing steps with progress streaming back to the user.
- 4Decision made. Drafting summary and queuing for review.
This demo is a polished preview. Book a build to see the production version.
The problem
Most issues get reported one customer at a time. The 50th caller hits a known issue you should have already messaged them about.
What the agent does
- Clusters issue signals across tickets, social, status pages, and forums
- Identifies the affected customer cohort and the right intervention
- Drafts and sends proactive comms with the workaround or ETA
Business value
Reduces inbound contact volume by 22% on detected issues and lifts CSAT during incidents.
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