QA & Coaching Agent
Reviews 100% of support interactions, scores them, and delivers personalized coaching to each rep.
QACoachingAnalytics
QA & Coaching Agent
Polished agent demo — preview
Agent running
Agent thinking
- 1Reading inputs and pulling relevant context across systems…
- 2Building a plan: 4 steps, 2 tools, 1 human approval gate.
- 3Executing steps with progress streaming back to the user.
- 4Decision made. Drafting summary and queuing for review.
This demo is a polished preview. Book a build to see the production version.
The problem
QA teams sample 1–2% of contacts. Most quality issues never get caught; coaching is generic and infrequent.
What the agent does
- Scores every contact against rubric and brand standards
- Generates personalized coaching clips and exercises for each rep
- Surfaces systemic issues to ops and content teams
Business value
Improves first-contact resolution by 12 points and reduces escalation rate by 18%.
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